Return Policy

Because every hat is custom-decorated for you, the Refund Policy on this site applies to returns. We cannot accept returns or exchanges for reasons of taste, size choice, or design changes once your proof or sample is approved.

• Before approval: You may request changes before the required proof or sample approval. Changes that affect the order may change pricing or timing.
• Embroidery cancellations: You may cancel an embroidery order for a full refund before the proof is approved.
• Leather patch cancellations: You may request cancellation before the sample is approved. If a nonrecoverable sample, setup, or shipping cost has already been incurred, that actual cost may be deducted from the refund. Any deduction is based only on the real incurred cost and is disclosed before the cancellation is processed. If no nonrecoverable cost was incurred, the refund is in full.
• Defects and errors on our side: if your hats arrive damaged, or the produced goods do not match the approved proof or sample (wrong logo, wrong color, wrong quantities), contact us within 14 calendar days of delivery with photos. We will remake or refund the affected items.
• Wrong address: verify your shipping address at checkout. Contact us as soon as possible if the shipping address needs to change. Address changes are not guaranteed after production begins.
• Refunds are issued to the original payment method.